Company Introduction:
Zeta is a new entertainment service created by Scatter Lab, where users can immerse themselves as the protagonist and create their own story by engaging with characters, worlds, and situations they desire. As of April 2025, one year after launch, Zeta has reached 2.5 million users in Korea and 300,000 users in Japan. The platform continues to experience explosive growth.
The greatest feature of Zeta is the high user engagement. Zeta users spend an average of over 12 hours a week on the app. In fact, Zeta users spend more time on the app than popular platforms like Netflix, KakaoPage, Cheez, Cookie Run, Roblox, and Discord. Isn’t it amazing that hundreds of thousands of users spend 12 hours a week on Zeta?
We are now looking for a Zeta Japan Customer Support to listen closely to the voices of these passionate fans and help improve the overall user experience.
Job Description
1) Job Title
Department: Service Operations Team
Position: Zeta Japan Customer Support (Customer Support, Zeta JP)
2) Key Responsibilities
- Responding to customer inquiries within the Zeta Japan service (customer service center, email, etc.)
- Collaborating with related departments to resolve user issues
- Planning and improving customer support content such as CS manuals and FAQs
- Collecting VOC (Voice of Customer) data and deriving insights
3) Qualifications
- Native-level Japanese language proficiency
- Proficiency in Korean for business communication
- Experience in customer service or strong logical communication skills
- Ability to proactively solve problems and a sense of responsibility
- Comfortable with basic document creation and data organization
- Ability to think from the user’s perspective and empathize
4) Preferred Qualifications
- Fluent in both Korean and Japanese at a native level
- Experience in game management (GM) or customer service in online content service operations
- Familiarity with and interest in Zeta's service
- Experience with IT, mobile services, or AI chatbot customer service
- Experience working in startups or fast-paced environments
- Interest in or experience with AI, chatbots, or services
5) Working Conditions
Location: Scatter Lab HQ, Seoul (125 Wangsimni-ro, Seongdong-gu, Seoul)
Working Hours: 5 days a week (10:00 - 19:00)
6) Hiring Process
- Document Screening
- Job Assignment
- Job Interview
- Compensation Negotiation
- Final Hiring Decision
Company Introduction:
Zeta is a new entertainment service created by Scatter Lab, where users can immerse themselves as the protagonist and create their own story by engaging with characters, worlds, and situations they desire. As of April 2025, one year after launch, Zeta has reached 2.5 million users in Korea and 300,000 users in Japan. The platform continues to experience explosive growth.
The greatest feature of Zeta is the high user engagement. Zeta users spend an average of over 12 hours a week on the app. In fact, Zeta users spend more time on the app than popular platforms like Netflix, KakaoPage, Cheez, Cookie Run, Roblox, and Discord. Isn’t it amazing that hundreds of thousands of users spend 12 hours a week on Zeta?
We are now looking for a Zeta Japan Customer Support to listen closely to the voices of these passionate fans and help improve the overall user experience.
Job Description
1) Job Title
Department: Service Operations Team
Position: Zeta Japan Customer Support (Customer Support, Zeta JP)
2) Key Responsibilities
- Responding to customer inquiries within the Zeta Japan service (customer service center, email, etc.)
- Collaborating with related departments to resolve user issues
- Planning and improving customer support content such as CS manuals and FAQs
- Collecting VOC (Voice of Customer) data and deriving insights
3) Qualifications
- Native-level Japanese language proficiency
- Proficiency in Korean for business communication
- Experience in customer service or strong logical communication skills
- Ability to proactively solve problems and a sense of responsibility
- Comfortable with basic document creation and data organization
- Ability to think from the user’s perspective and empathize
4) Preferred Qualifications
- Fluent in both Korean and Japanese at a native level
- Experience in game management (GM) or customer service in online content service operations
- Familiarity with and interest in Zeta's service
- Experience with IT, mobile services, or AI chatbot customer service
- Experience working in startups or fast-paced environments
- Interest in or experience with AI, chatbots, or services
5) Working Conditions
Location: Scatter Lab HQ, Seoul (125 Wangsimni-ro, Seongdong-gu, Seoul)
Working Hours: 5 days a week (10:00 - 19:00)
6) Hiring Process
- Document Screening
- Job Assignment
- Job Interview
- Compensation Negotiation
- Final Hiring Decision